Most frequent questions about TP-Link Powerline adapters

Q: What can I do if the Powerline adapters do not work automatically using “plug and play?”

A: Press the pair button on each unit, or use the Powerline Utility, to pair your Powerline network. For detailed instructions, please refer to FAQ 258

 

Q:  How do I add a new Powerline adapter to an existing Powerline network?

A: You can add an adapter by pressing the pair button on the unit or by using the Powerline Utility. For detailed instructions, please refer to FAQ 319

 

Q: How do I clone my router’s Wi-Fi settings if pressing WPS buttons doesn’t work or if there my router doesn’t have a WPS button? How to manually change the wireless settings of the powerline network?

A: You can manually copy or change the wireless name and password from your router and apply them to your Powerline extender using the web interface. For detailed instructions, please refer to FAQ 398.

 

Q: How can I configure Powerline adapters on MAC or Ubuntu OS?

A: For MAC 10.6 or later, we provide a Powerline Utility and Powerline Scan Utility (for wireless Powerline adapters) to manage Powerline adapters.

We do not provide a configuration utility for devices using Ubuntu and older versions of MAC OS.  You can use a computer using Windows to configure and pair the adapters using the utility.  Once this is completed these devices will be able to use the powerline adapters both wired and wirelessly.

 

Q: Are TP-Link AV200, AV500, AV600, AV1200 Powerline adapters compatible with each other? Are TP-Link PLC adapters compatible with adapters of other Brands?

A: All TP-Link Powerline adapters are backwards compatible. However, if two different adapters are being used with each other, the Powerline rate will automatically run at the lowest adapter’s settings.

If using an adapter from a different brand, they should be compatible with TP-Link adapters if they’re using the same standard. However, the pairing and configuration methods for other adapters will be different and not supported by TP-Link software. We recommend all adapters used on a network be the same brand.

 

Q: Can several Powerline networks exist simultaneously on same power circuit?

A: Yes, the Powerline networks can be separated by different network names. However, the overall throughput is shared by the multiple networks. Please refer to the FAQ 258 to change the Powerline network names.

 

Q: How many PLC adapters can be paired together?

A:  Please refer to FAQ 434 for a detailed list on which models and how many units/nodes can be attached.

 

Q: Why is my Powerline rated for 200Mbps, 500Mbps, 600Mbps, or 1200Mbps but not Reaching those speeds?

A: Powerline rated speeds represent the highest theoretical rate. However, Powerline circuits are very complex. Interference, line quality, distance, and the number of devices on a network can all affect actual bandwidth speeds. Electrical equipment with motors, like washing machines and air conditioners, can generate interference that may even completely cut off Powerline connections. When possible, please avoid plugging in Powerline devices near or on the same circuit as these devices.

 

Q: How can I improve a slow Powerline rate?

A: Powerline products transmit data over a home’s electrical wiring. The Powerline rate is primarily determined by the quality of this electrical wiring. Please refer to FAQ 409 for improvement suggestions.

 

Q: Can TP-Link Powerline adapters work in different phases of a three-phase circuit?

A: Yes. However, their overall rate will be affected when crossing phases. For a three-phase, four-line circuit, we suggest using the topology below for optimal performance.

 

Q: What is the effect on the bandwidth of each Powerline adapter if there is more than one on the same private network?

A: On the same private Powerline network, all adapters share the network’s total bandwidth.

 

Q: Can TP-Link Powerline adapters work over unstable circuits?

A: Yes. Powerline adapters can work within a voltage range of 100–240V, and general voltage fluctuation will not affect their stability.

 

Q: Can Powerline adapters work if they are separated by UPS?

A: No. UPS usually has a filter function, which can cut the Powerline connection. Some air-switches and surge protectors also have this same function. For best results, plug Powerline adapters into outlets only.

 

Q: Why is TL-PA411 (TL-PA4010) HomePlug 500Mbps with a 100Mbps Ethernet port?

A: Please refer to FAQ 461 for answers on this.

 

Q: What can I do if I can't have Internet connection after connected to powerline adapter?

A: Please refer to FAQ 392 to check your settings.

 

Q: How to switch off power-saving mode?

A: Most of our powerline adapters have the power-saving mode which is switched on by default. To switch it off, you need to download the tool from our website first, install it on your computer, then connect the powerline adapter wired, and switch off power-saving mode through the tool. You can download from the link below, and the tool is suitable for all powerline adapters.

SwitchPowerSaveTool

 

Q: Do I need to reset the powerline adapters/extenders if I’ve changed my router?

A: Not necessary. Just keep the way that existing adapters/extenders hook up to your old router. If you need to change the wireless settings of the extenders to be the same as the new router’s settings, please press the WPS button on the router and then Wi-Fi button on the adapter; or refer to this link How do I configure the wireless settings on the Powerline Extender if there is no WPS button on my router?

This Article Suits for:
TL-PA7020P , TL-PA551KIT , TL-PA511
User Application Requirement | Updated 01-03-2017 06:11:00 AM